Privacy Policy

SutherlandShire Cleaners (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or use our service to find a carpet cleaner in Sutherland Shire, NSW.

SutherlandShire Cleaners operates as a referral and matching service. When you submit an enquiry, we match your job with an independent local cleaner who performs the work — so a small amount of your information is shared with that cleaner so they can contact you. See our referral disclosure for the full picture.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Submit an enquiry or be matched with a cleaner through our website
• Contact us by phone, email, or SMS
• Leave a review of the matching experience

The types of information we collect may include:

• Name
• Phone number
• Email address
• Suburb or service address
• Details about the service you're requesting

We also collect limited technical information automatically (IP address, browser type, pages visited) through cookies and analytics tools — see section 5.

2. How We Use Your Information

We use the information we collect to:

• Match your enquiry with a local partner cleaner
• Coordinate the introduction so the cleaner can contact and quote you
• Communicate with you about your enquiry or any follow-up
• Improve our website, matching service, and customer experience
• Meet our legal and tax obligations

3. Sharing Your Details with the Matched Cleaner

When you submit an enquiry, we share the information needed to match you with a local cleaner. This typically includes:

• Your name (if provided)
• Phone number
• Email address (if provided)
• Suburb or service address
• A short description of the job you've requested

The matched cleaner is an independent business with their own privacy practices. Once we've made the introduction, they use your details to contact you, quote, set timing, and perform the work. Their use of your information is governed by their own privacy policy.

Legal basis for this disclosure: Australian Privacy Principle 6 — use and disclosure for the primary purpose the information was collected (matching you with a local cleaner).

If you want to access, correct, or delete the copy of your information that's held by the cleaner, please contact them directly.

4. Other Third Parties

We do not sell your personal information. In addition to the matched cleaner, we may share information with third-party service providers who help us operate, including:

• Email delivery providers (e.g. Resend) that send enquiry confirmations and notifications
• Website hosting and analytics providers (e.g. Google Analytics)
• Professional advisors such as accountants or legal counsel
• Government or regulatory bodies where required by law

Some of these providers may store or process your information outside Australia. We take reasonable steps to ensure they handle your information in line with the APPs.

5. Data Retention

We keep personal information only for as long as we need it to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. Enquiry records are typically retained for 7 years to comply with Australian tax and record-keeping requirements.

6. Cookies & Analytics

Our website uses cookies and similar technologies to understand how visitors use the site, improve performance, and remember preferences. We may use Google Analytics, which places cookies that collect anonymised usage data.

You can disable cookies in your browser settings. Doing so may limit some functionality of the site.

7. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. This includes using HTTPS, limiting access to authorised staff, and choosing reputable service providers. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Request that we delete your personal information where we are not legally required to keep it
• Opt out of marketing communications at any time
• Make a complaint about how we've handled your information

To exercise any of these rights, contact us using the details below. We'll respond within 30 days. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

9. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with information, contact us and we'll delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. For significant changes, we'll provide a more prominent notice on the website.

11. Contact Us

Questions, requests, or complaints about this policy or how we handle your information: