Privacy Policy

SutherlandShire Cleaners (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or book a carpet cleaner through us in Sutherland Shire, NSW.

SutherlandShire Cleaners operates as a booking and referral service. When you request a quote, we match your job with a local independent carpet cleaner who performs the work — so a small amount of your information is shared with that cleaner so they can contact you.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Request a quote or book a service through our website
• Contact us by phone, email, or SMS
• Leave a review or testimonial

The types of information we collect may include:

• Name
• Phone number
• Email address
• Suburb or service address
• Details about the service you're requesting

We also collect limited technical information automatically (IP address, browser type, pages visited) through cookies and analytics tools — see section 5.

2. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and schedule services
• Provide, invoice, and follow up on the services you've booked
• Communicate with you about your booking or ongoing work
• Improve our website, services, and customer experience
• Meet our legal and tax obligations

3. Sharing Your Details with the Cleaner

When you submit a quote request, we share the information needed to match you with a local carpet cleaner. This typically includes:

• Your name (if provided)
• Phone number
• Email address (if provided)
• Suburb or service address
• A short description of the job you've requested

The cleaner we refer your job to is an independent business with their own privacy practices. Once we've made the introduction, they use your details to contact you, quote, schedule, and perform the work. Their use of your information is governed by their own privacy policy.

Legal basis for this disclosure: Australian Privacy Principle 6 — use and disclosure for the primary purpose the information was collected (arranging a carpet cleaning booking for you).

If you want to access, correct, or delete the copy of your information that's held by the cleaner, please contact them directly.

4. Other Third Parties

We do not sell your personal information. In addition to the cleaner referred to your job, we may share information with trusted service providers who help us operate, including:

• Email delivery providers (e.g. Resend) that send quote confirmations and notifications
• Website hosting and analytics providers (e.g. Google Analytics)
• Professional advisors such as accountants or legal counsel
• Government or regulatory bodies where required by law

Some of these providers may store or process your information outside Australia. We take reasonable steps to ensure they handle your information in line with the APPs.

5. Data Retention

We keep personal information only for as long as we need it to provide our services, meet legal obligations, resolve disputes, and enforce our agreements. Quote requests and job records are typically retained for 7 years to comply with Australian tax and record-keeping requirements.

6. Cookies & Analytics

Our website uses cookies and similar technologies to understand how visitors use the site, improve performance, and remember preferences. We may use Google Analytics, which places cookies that collect anonymised usage data.

You can disable cookies in your browser settings. Doing so may limit some functionality of the site.

7. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. This includes using HTTPS, limiting access to authorised staff, and choosing reputable service providers. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or out of date
• Request that we delete your personal information where we are not legally required to keep it
• Opt out of marketing communications at any time
• Make a complaint about how we've handled your information

To exercise any of these rights, contact us using the details below. We'll respond within 30 days. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

9. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with information, contact us and we'll delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the latest revision. For significant changes, we'll provide a more prominent notice on the website.

11. Contact Us

Questions, requests, or complaints about this policy or how we handle your information: